Frequently Asked Questions

If one of these doesn't answer your question, please contact us using the link at the bottom of the page.

What is EPKhosting.com?

EPKhosting.com is a web hosting company for musicians specialized in WordPress web development.

What is WordPress?

WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Can I use my own domain name?

You can only use your own domain name if it is registered with us. Otherwise you can use a free subdomain like yourname.epkhosting.com

Can I install my WordPress theme?

If you already have your own theme we can install it for you at a reasonable one-time fee of $50 including theme options configuration.

Can I install my own plugins?

As part of our service we also manage plugin installations. If you do not see the plugin you are looking for you, you can make the request to have it installed free of charge, but only qualified plugins will be approved for installation. Please read our list of supported plugins.

What is the privacy policy?

From time to time you may receive an email as one of our members but otherwise your personal data is kept completely confidential unless otherwise approved.

What is the data policy?

Although we may have backup utilities in place, in the world of technology there are never any guarantees. WE ARE NOT RESPONSIBLE FOR YOUR CONTENT PLEASE BACKUP YOUR FILES

Can I upgrade/downgrade my account later on?

You can free to upgrade/downgrade at any time but you will forfeit whatever time you have remaining on your current plan.

What is the refund policy?

All sales are final, please contact us if you have any questions before making a purchase.

What is the cancellation policy?

Members are free to delete their EPK any time they wish, just log into your EPK and go to Tools > Delete Site

Can I transfer my EPK to another web hosting company?

Your content can be exported from your EPK by going to Tools > Export and you can download an XML file which you can then upload to your new WordPress web host. Unfortunately, all the plugins and themes that are part of the network will not be transferable.

Why not sign up with WordPress.com?

Because here at EPKhosting.com, our WordPress platform is tailored for musicians, artists and other talents in need of an EPK website; appropriate themes and plugins.

Why not sign up with another musician’s web host?

Unlike other web hosts for musicians, you can manage your WordPress website with your iPhone or BlackBerry. You can even password protect pages for VIPs only! Don’t forget, we also feature one of our members every month in The Ongoing Music Documentary. Contact us if you’d like to be featured.

How many pages, posts, mp3s, photos or videos can I have?

There is no limit to the number of pages/posts you can have in your website. There is however a limit on the number of videos, photos and mp3s you can host on your website. The limit is set to 100 MB with our FREE EPK and 1 GB with our Official EPK, the number of photos, videos and mp3s you can have depends on the file sizes of your media… there is no fixed number.

What constitutes as disk usage?

Uploading of any kind, i.e. mp3s, photos, flvs, etc.

How often is the server backed up and is there a charge to restore my site?

Once a week. The cost of having EPKhosting.com to restore your website from the server backup is $35 if you didn’t use the Export option in the admin area. Submit a ticket to make the request.

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